NINOVA PERFORMANCEÂ _Â PRIVACY POLICY
Effective date: 5 September 2026
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NINOVA PERFORMANCE is committed to protecting your privacy and personal data. This Privacy Policy explains how we collect, use, store and protect personal information when you visit our website, contact us or use our coaching services.
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1. Who We Are
NINOVA PERFORMANCE is operated by Alan Ninan as a sole trader. NINOVA PERFORMANCE is the data controller responsible for the personal data covered by this Privacy Policy.
Contact email: info@ninovaperformance.com
Website: ninovaperformance.com
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2. Information We Collect
We may collect personal information that you provide directly to us, including:
• Name, email address and phone number
• Address or general location where relevant to in-person coaching
• Information provided when booking a consultation or contacting us
• Fitness goals, training experience and lifestyle information
• Coaching and progress information
• Communications between you and NINOVA PERFORMANCE
• Payment or administrative information where necessary
We may also collect health and exercise-readiness information where necessary and appropriate for assessing whether coaching or exercise may be suitable. Health information is treated as sensitive personal data and receives additional protection under applicable data protection law.
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3. How We Collect Your Information
We may collect information directly from you through our website, email, WhatsApp, consultations, appointment scheduling, client onboarding forms, progress check-ins and other communications.
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4. How We Use Your Information
We may use your personal information to:
• Respond to enquiries and communicate with you
• Arrange consultations and appointments
• Provide and manage personal training, online coaching or hybrid coaching
• Develop and adjust personalised training programmes
• Monitor progress and provide coaching support
• Manage payments and business administration
• Improve our services
• Comply with applicable legal obligations
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5. Legal Basis for Processing
We process personal data only where we have an appropriate legal basis under applicable data protection law. Depending on the circumstances, this may include taking steps at your request before entering into a coaching arrangement, performing a contract with you, complying with a legal obligation, pursuing legitimate interests in operating and improving our business, or obtaining your consent.
Where health or other special-category personal data is processed, we will identify an appropriate additional condition for that processing. Where explicit consent is required, we will request it before processing the relevant information.
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6. Health and Exercise-Readiness Information
If you provide health, injury, medication or exercise-readiness information, we will use it only for purposes relevant to assessing exercise readiness and providing coaching as appropriate. We aim to collect only information that is relevant and necessary.
NINOVA PERFORMANCE does not provide medical diagnosis or treatment. Where appropriate, you may be advised to seek guidance or clearance from a qualified healthcare professional.
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7. Progress Information and Photos
We may collect progress information such as body weight, measurements, training performance and optional progress photos where these are relevant to your coaching. Progress photos will not be used for marketing, testimonials or public promotion without your separate permission.
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8. Service Providers and Third-Party Services
We may use third-party services to support our business and deliver services. These may include Google Workspace services such as Gmail, Google Calendar, Google Meet, Google Forms, Google Drive and Google Sheets; WhatsApp; our website provider; and payment providers where applicable.
These providers may process personal data in accordance with their own applicable terms and privacy policies.
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9. Sharing Your Information
We do not sell your personal data. We may share information with trusted service providers where necessary to operate our business, arrange appointments, communicate with clients, process payments or comply with legal obligations. We will not share your personal information for unrelated purposes.
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10. International Transfers
Some third-party service providers may process personal data outside Ireland or the European Economic Area. Where this occurs, the relevant provider may use safeguards required or permitted under applicable data protection law.
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11. How Long We Keep Your Information
We keep personal data only for as long as reasonably necessary for the purposes for which it was collected, including providing coaching services, maintaining appropriate business records, resolving disputes and complying with legal obligations.
The appropriate retention period may vary depending on the type of information and the purpose for which it was collected.
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12. Data Security
We take reasonable technical and organisational measures to protect personal information against unauthorised access, loss, misuse, alteration or disclosure. However, no method of electronic storage or transmission can be guaranteed to be completely secure.
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13. Your Data Protection Rights
Subject to applicable law, you may have the right to:
• Request access to your personal data
• Request correction of inaccurate or incomplete information
• Request deletion of personal data in certain circumstances
• Request restriction of processing in certain circumstances
• Object to certain processing
• Request data portability where applicable
• Withdraw consent where processing is based on consent
To exercise any of these rights, contact us at info@ninovaperformance.com.
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14. Marketing Communications
We will not send marketing communications unless we have an appropriate basis to do so. You may ask us to stop receiving marketing communications at any time.
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15. Cookies and Website Technologies
Our website or third-party services used through it may use cookies or similar technologies. Where non-essential cookies are used, appropriate notice or consent may be required. Please review and configure the cookie settings and tools available through our website platform.
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16. Links to Other Services
Our website may contain links to third-party services, including WhatsApp or appointment scheduling services. We are not responsible for the privacy practices of third-party services. Please review their privacy policies before providing information.
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17. Children
NINOVA PERFORMANCE services are not intended for children unless specifically agreed and appropriate safeguards and parental or guardian arrangements are in place.
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18. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes to our services or how we process personal data. The latest version will be made available through our website.
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19. Contact and Complaints
If you have questions or concerns about how NINOVA PERFORMANCE handles your personal data, please contact:
NINOVA PERFORMANCE
Operated by Alan Ninan as a sole trader
Email: info@ninovaperformance.com
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You also have the right to raise a concern with the Data Protection Commission in Ireland.
NINOVA PERFORMANCE | Operated by Alan Ninan as a sole trader | info@ninovaperformance.com